Avast Business Remote Control is a service to help IT administrators provide instant remote support to their customers anywhere, anytime. With this tool, IT admins can quickly and securely connect to a user’s device, access files and applications, and help troubleshoot issues in real-time – saving them time and money.
Increase efficiency – Efficiently manage the daily IT support needs of your customers remotely.
Reduce Costs – Instant connectivity to save you time and cut travel costs for on-site visits.
Exceed satisfaction – Provide superior service delivery while keeping your costs low.
Centralized Management – Manage all your Avast Business solutions in one single platform.
Remote Control Features
Keyboard Matching - Match the host’s keyboard layout and vice versa.
Restart and Resume - Restart the connection of the viewer to the device and resume the connection.
Pause Session - Pause a current active connection to a device and resume it later on.
Multiple Monitors - Switch between multiple monitors that the device may have.
Session Notes - Type in notes during and after the session.
Info - See vital information about the connected device, such as CPU, IP, memory, data drives, and more.
Select Region - View only a specific part of the device’s desktop.
Session Recording - Capture your session for follow-up or training purposes.
Share My Screen - Share your screen so the user can see the admin’s screen.
Whiteboard - Draw on the connected devices’ screen to add shapes and text.
Blank Screen - Blank the connected device’s screen so the end-user cannot see anything.
Screen Capture - Take an image snapshot of the connected device’s screen.
Copy/Paste to a Remote Computer - Copy from device and paste to their own device.
Files - Transfer files to and from devices, along with pausing/resuming a file transfer.
Chat (Video and Voice) - Stay in touch with the user as you troubleshoot their issues.
Quality - Change the viewer’s quality resolution.
Tools - Select quick commands like CTRL+ALT+DEL
[tab name='Technical Specs']
MINIMUM SYSTEM REQUIREMENTS
Disclaimer: Information may not be accurate or may change at any time. Access Scanning is just a re-seller, manufacturer owns rights and trademarks of software. Description was provided by manufacturer.[tab name='Misc Info']