HelloSign WebApp Standard - 5 licenses included (Annual)
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HelloSign , the product leader in the eSignature space, makes it simple for businesses to offer fast, secure, and legally binding eSignatures to their customers through its market leading eSignature platform. The HelloSign platform provides electronic fax, electronic signature, and innovative document workflow solutions for the both the SMB and enterprise market. Trusted by millions of users, HelloSign is bringing the tradition and security of pen and paper signatures to the digital world for an uninterrupted workflow. HelloSign today is one of the fastest growing eSignature companies in the market and today is used by over 11M users worldwide and provides eSignature solutions to over 80K business customers in 150 countries.
THE HELLOSIGN DIFFERENCE
HelloSign is the only eSignature company today that is API focused. This means HelloSign offers powerful and unique API features such as pure white labeling along with industry leading developer and debugging tools to ensure a superior developer experience. The product is also accompanied by industry leading technical and customer support to further enabling the best experience possible for customers and partners. HelloSign was ranked most implementable API for 2 years in a row by G2 crowd - the largest user community on the web today. HelloSign was also named the top eSignature solution for both the SMB and mid-market.
HelloSign Enterprise Standard includes custom branding, unlimited templates, and advanced signing workflows.
ELECTRONIC SIGNATURE SERVICE - OVERVIEW
HelloSign provides a legally binding eSignature solution. HelloSign complies with the requirements of the U.S. Electronic Signature in Global and National Commerce Act of 2000 (ESIGN), the Uniform Electronic Transactions Act (UETA), and the European Union eIDAS (EU No.910/2014) regarding electronic signatures and transmissions, thus making eSignatures fast, easy, and legally binding.
Electronic signatures are valid and legally binding in a majority of countries around the world. Most countries have realized how burdensome ink signatures have become in our fast-paced and globalized economy: Ink signatures slow down the contracting process and create a paper management problem.
MULTIPLE PLATFORM SOLUTION
HelloSign is a universally accessible solution, as only an Internet connection and a major web browser is required to sign a contract. This means that just about anybody you request a signature from can access and sign the documents you send them. You can also easily download and access your contracts that are processed through HelloSign, as we provide all documents in PDF format.
HelloSign authenticates document signers so that each party can be confident in who is signing a document. Any person signing a document via HelloSign must either have login information for HelloSign, or have received in their email account a request for signature. To protect HelloSign user accounts, all user information transferred is 256-bit SSL encrypted, including usernames and passwords. We also seek to prevent others from accessing or using your account by imposing automated session time-outs, and emailing you every time a contract is sent to, received by, or signed under your account.
Each signature on a contract is imposed and affixed to the contract. When you request a signature, HelloSign affixes an audit trail cover page to the contract itself. The audit trail contains a globally unique identifier, or GUID, that can be used to look up a record in our database, which shows who signed a document and when.
HelloSign is designed to keep contracts secure and prevent tampering of the contract during and after the signing process. Utilizing hashing technology, HelloSign creates a unique record of the underlying document before either party signs it and then creates a separate unique record of the underlying document that contains all of the signatures. If a party ever need to prove there was no tampering between the pre-signed and post-signed documents, HelloSign can provide you with the two unique document records. HelloSign utilizes the same technology to help protect your eSignatures.
COURT-ADMISSIBLE TRANSACTIONS LOG
HelloSign creates a comprehensive transaction trail between signing parties. To provide you with a transaction history, we track and timestamp various information from the moment the document is submitted for signature to when it is completely signed and secured, such as IP information and UserAgent information. To help ensure that any tampering of your transaction log is detectable, we process the transactions log with hashing technology. Should you ever need to rely on a transaction log, we are right by your side to assist you.
We take your contract information security seriously, which is why sensitive communications with HelloSign are protected with SSL encryption. Additionally, we encrypt all of your statically-stored user files and signature information in Amazon's S3 servers, which are housed in an ISO 27001 certified data center, and restrict physical and employee access to it.
Your connection to HelloSign is secure and encrypted using SSL (Secure Sockets Layer). This is the same level of encryption used by leading banks and government agencies. Your documents are also stored and encrypted at rest using AES - 256 bit encryption. Each one is encrypted with a unique key. As an additional safeguard, each key is encrypted with a regularly rotated master key. This means that even if someone were able to bypass the physical security (see below) and access a hard drive, they still wouldn't be able to decrypt your data.
At HelloSign, each customer document is stored behind a firewall and authenticated against the sender’s session every time a request for that document is made. All communications use SSL (Secure Sockets Layer) encryption and all data is stored in a SOC 1 Type II, SOC 2 Type I, and ISO 27001 certified data center. Your documents are stored and encrypted at rest using AES 256-bit encryption.
In addition, each document is encrypted with a unique key. As an additional safeguard, each key is encrypted with a regularly rotated master key. This means that even if someone were able to bypass physical security and access a hard drive, they wouldn’t be able to decrypt your data.
- All HelloSign documents are encrypted at rest using AES 256-bit encryption
- For any document in transit to be signed, all communications are encrypted using SSL/TLS
- All backups are encrypted
- HSTS is enabled (HTTP Strict Transport Security)
- HelloSign uses 2 levels of document encryption - Each document is encrypted using a unique key (a document encryption key or DEK), and that DEK is then encrypted using a master key that is regularly rotated
HelloSign is hosted in a state-of-the-art SAS70 Type II, SSAE 16 facility that has achieved ISO 27001 certification. Physical access is strictly controlled by professional security staff utilizing video surveillance, state of the art intrusion detection systems, and other electronic means.
Authorized staff must pass two-factor authentication no fewer than three times to access data center floors.
[tab name='More Features']
HelloSign creates a comprehensive transaction trail between signing parties. To provide you with a transaction history, we track and timestamp various information from the moment the document is submitted for signature to when it is completely signed and secured, such as IP address and User Agent information. To ensure any tampering of your transaction log is detectable, we process the transactions log with hashing technology. Should you ever need to rely on a transaction log, we are right by your side to assist you. The Audit Trail that is appended to all executed Signature Requests includes an identifier that we can use to lookup the corresponding transaction log in our database. These records include a hash of the PDF document which we can compare to the hash of a questionable PDF document to determine whether or not it has been modified or tampered with.
Each signature on a contract is imposed and affixed to the document. When you request a signature, HelloSign affixes an audit trail page to the document itself. The audit trail contains a globally unique identifier, or GUID, that can be used to look up a record in our database that shows who signed a document and when. These records include a hash of the PDF document which we can compare to the hash of a questionable PDF document to determine whether or not it has been modified or tampered with.
The non-editable audit trail ensures that every action on your documents is thoroughly tracked and time-stamped, to provide defensible proof of access, review, and signature.
Here are a list of all audit-tracked events in HelloSign:
- Document Uploaded
- Document Viewed
- Document Removed
- Document Sent
- Document Signed
- Decline to Sign
- Signer Email Address Updated
- Signer Access Code Authenticated
- Signature Request Cancel
Because digital signatures can be implemented in a few different ways, we want to share the exact approach we took in designing this feature for our customers: Every finalized PDF from HelloSign will now be cryptographically "sealed" meaning the PDF's origin and contents can always be verified in the future as authentic and unchanged. To achieve this, under the hood we’re using a “private key” to produce a cryptographic hash (a seemingly random bunch of binary data) representing the state of data in the document. The hash itself is unique to our secret key and the file itself, but can later be validated using our “public key."
The public / private keypair is an important concept in the realm of Public Key Infrastructure (PKI) and in this context is actually known as a “certificate.” Additionally, these certificates are very special in that they are generated and managed securely according to specific instructions to vendors on the Adobe Approved Trust List. Taken together, it means we’re following all the best practices known to ensure our digitally signed documents will meet the high standards our customers expect now and in the future.
Sample E-Signature Transaction
- Requester uploads a document and adds signer components (signer components are items such as blank text inputs, date, name, etc.);
- Requester adds name and email address of signer(s);
- Signer(s) get an email with a secure link (40 character random guid) which allows them to sign the document;
- We track the IP address and signer actions as part of the audit trail which is included in every document;
- HelloSign stores an internal hash of the document in the event of dispute;
HelloSign Brand Video
HelloSign API for Business
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