Intermedia Unite - VoIP Phone Service
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What is Intermedia Unite?
Intermedia Unite is a fully integrated cloud-based unified communications platform for small to medium businesses. We believe that people are the center of all communications and that tools facilitate that communication. Those tools should be easy-to-use, high-performing, and worry-free, so that you can focus on the interaction and not the tools.
Intermedia Unite combines your phone system, chat, video, screen sharing, file management and conference calling into a seamless experience that fits with your business size, needs, and work style. Get customizable, scalable cloud-based services for your business backed by Intermedia's Worry-Free Experience™.
Each Unite Account Includes:
Phone service via your high-speed internet
The ability to keep your existing phone number
Central management of multiple locations
Hunt Groups - up to 10
200 toll-free minutes per month
Active Directory® integration
99.999% Uptime SLA
Spam Caller Protection
+ over 90 more enterprise-grade features
PBX Phone System
PBX phone system is a cloud-based phone system with an integrated combination of 90+ enterprise-grade features along with industry-leading network call quality and uptime. System management and call reporting features are handled from a single web-based portal.
Team Chat and Business SMS
With the Intermedia Unite Desktop and Mobile Apps, team members can send and receive chat messages and attachments (both individual and group chats) and send and receive text messages to colleagues and customers. All chat and Business SMS messages are instantly synchronized across all devices. Users can pin favorites to the top of their contact list and access full contact chat history at any time.
The free Intermedia Unite Desktop App brings essential collaboration tools together, making teamwork easier than ever. Users can see who is available, send chats and text messages, place and receive calls, share screens, start video calls and share files—all from one application. Available as a downloadable app for PC or Mac®.
The Unite mobile application transforms the user’s mobile phone into an essential collaboration tool for on-the-go productivity. Android and iOS users can place and receive calls, see who is available, send chats and text messages, sync contacts from their mobile device and manage voicemails all from one application—anytime, anywhere.
Intermedia’s preconfigured phones can be plugged into any location that has a broadband network connection. Remote desk phones work exactly the same way as they do in the office, with access to all the same features and functionality as everyone else in the company.
Intermedia WebFax is a “virtual” fax service that allows users to receive and manage online faxes via the web. Transmits faxes directly from a Windows®-based PC. Senders simply dial the WebFax number from their fax machine, as they normally would.
Intermedia Unite phones are plug-and-play, delivered pre-configured to work seamlessly with the Unite service. No technical expertise or technician required. Includes world-class manufacturers such as Polycom, Cisco, and Yealink, with several models to choose from to meet any business need. See a full list of our VoIP phones and devices.
Intermedia Unite virtual voicemail can be managed and accessed according to user needs. Manage and check voicemail online from the desktop phone, or through the mobile app. Transcribed voicemail messages can be sent via email or viewed on the mobile app. Voicemail can be received or forwarded as a downloadable email attachment.
Screen share online with the computer desktop which can be shared with team members or externally, in real-time, improving collaboration and speed of decision making.
Set Your Availability (Presence Indicator)
Intermedia desk phones and applications include presence - the ability to see whether your company contact is available, or busy on the phone. Desktop phones include a busy lamp field (BLF) in the LCD display that includes presence information. The Intermedia desktop and mobile apps display status availability information alongside each contact in the Active Directory.
Use HD video conferencing to organize face to face meetings which helps to eliminate unnecessary travel and empowers teams with remote members to be more productive.
File Backup and Collaboration
Securely backup and store your important files online with confidence and share them across teams internally or outside your company instantly.
Receptionists and administrative assistants can now view the availability of everyone in their organization, perform blind transfers, warm transfers, and transfers to voicemail.
Top-tier super-secure datacenters
Intermedia’s Voice Cloud is hosted in geographically dispersed, highly secure and monitored datacenters by top tier certified providers.
Each of Intermedia’s world-class datacenters adheres to strict standards in physical security. Each datacenter is closely monitored and guarded 24/7/365 with sophisticated pan/tilt closed-circuit TVs. Secure access is strictly enforced using the latest technology, including electronic man-trap devices between lobby and datacenter, motion sensors and controlled ID key-cards. Security guards are stationed at the entrance to each site.
The Unite network is protected from intrusion.
Intermedia uses multiple redundant, enterprise-class firewall systems to help prevent unwarranted intrusions and to help ensure only authorized users access your cloud environment. This purpose-built security system integrates firewall, VPN and traffic management.
We also run multiple intrusion protection systems (IPS) (both host and network) to help detect and deter malicious network traffic and computer usage that often cannot be caught by a conventional firewall. The system monitors for unusual traffic patterns and alerts system administrators of any suspicious behavior.
IPS can also help prevent network attacks against vulnerable services; data driven attacks on applications; host-based attacks such as privilege escalation; unauthorized logins and access to sensitive files; and malware (e.g. viruses, Trojan horses, and worms).
Other network security highlights:
- Commercial-grade edge routers are configured to resist IP-based network attacks
- Intermedia subscribes to Distributed Denial of Service (DDoS) protection through a leading provider of network security
- Production network is physically and logically separated with highly restricted access and multiple authentication levels
- Operational functions include: monitoring, system hardening, and vulnerability scans
Security & Compliance
Every Intermedia employee, regardless of role, undergoes a rigorous background check. Employee access to passwords, encryption keys and electronic credentials is strictly controlled using two-factor authentication and role-based access control. Access to servers is restricted to a limited number of authorized engineers and monitored regularly.
Authentication and access
Intermedia has established a number of stringent policies and procedures to authenticate a caller’s identity during support and service calls. These policies and procedures help protect confidential information belonging to your account and to your users by helping to ensure that only authorized members of your team are given access to our services. In addition, our online control panel enables administrators to fully control access to services and administrative functions.
Dedicated security staff and monitoring
Intermedia employs dedicated, full-time security staff who are certified in information security. This team is involved with all aspects of security, including log and event monitoring, incident response, managing intrusion detection systems (both host and network), perimeter defense, service and architecture testing, and source code reviews.
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Disclaimer: Information may not be accurate, price may change anytime or may change at any time. Access Scanning is just a re-seller, manufacturer owns rights and trademarks of software. Description was provided by manufacturer.
*Product and feature availability may vary by region.